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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
453 ratings and 243 comments received in the last 90 days.
19 April 2025
Scott Young was amazing!
19 April 2025
Excellent
17 April 2025
I was very well looked after, and any questions I had were promptly answered.
15 April 2025
Kept fully informed
09 April 2025
This has genuinely been one of the best car buying experiences I've had. Cyril, for being new to the business was fantastic. In fact, every member of staff I encountered was great.
08 April 2025
No questions that cant be answered by somebody at dealer
03 April 2025
Calum made this experience very straight forward, he was helpful and took the time to explain differences between the two different ways to buy the car as I wasn't sure what to go with
03 April 2025
The dealership as a whole looks excellent and everyone is very friendly and welcoming.
02 April 2025
Staff courteous and very helpful
02 April 2025
Quick and efficient service. Friendly and knowledgeable staff.
02 April 2025
Really good experience. Welcoming, informed and time taken to explain the new car.
02 April 2025
The handover was well-organised and very efficient. The staff were very friendly.
01 April 2025
Calum was great. I've never used Wrnold Clark before and to be honest actively avoided them but my experience has completely swayed my opinion. The centre went above and beyond in all aspects.
01 April 2025
Excellent service
01 April 2025
Calum was great to deal with
31 March 2025
Colin Shaw was respectful and helpful
31 March 2025
Friendly and more importantly knowledgeable staff.
30 March 2025
Well looked after and attentive
30 March 2025
Calum and Paul who I dealt with are a credit to the company. From when we first arrived at the garage we were greeted and offered tea/coffee cake and then sat down in a very relaxed environment to discuss what we wanted. 10/10 service
29 March 2025
Completely satisfied from beginning to end. Andrew was friendly and supportive, he also listened to my needs at the appropriate times. The dealership was pristine and beautifully laid out.
28 March 2025
Eddie was very efficient and a very pleasant young man who looked after us very well and made our dealings with Arnold Clark very satisfactory and he's a credit to your company
28 March 2025
Delivery of my new car was amazing and on time. I can't thank Robbie enough for all the help he done for me and the contact while waiting on my new car. If I had any questions he got back to me straight away.
27 March 2025
The service we received from Edward McCulloch, From start to finish, the entire process was seamless, professional, and truly enjoyable.
27 March 2025
Sales person Eddie , made purchase hassle free, kept in regular contact from day 1 till i took delivery car .Also previous sales person Andrew who is now sales manager introduced me to eddie to handle the sale, also thanked me on the purchase,
25 March 2025
Staff friendly and helpful at Arnold Clark BMW. Very dissapointed though that my handover experience didn't live up to my expectations for a quality brand like BMW. A small chip on my brand new cars front light which I noticed . Other small issues
25 March 2025
Everything was great.. I was made aware that there was going to be a delay receiving my car due to bmw themselves dealing with recalls .. which I fully understand and accepted
21 March 2025
Again I genuinely feel my overall excellent experience was down to the professionalism Andrew displayed. We did have some interaction with other staff who were all very pleasant.
20 March 2025
Robbie gave us an excellent purchase experience.
20 March 2025
Fantastic professional service
18 March 2025
Staff and management were excellent. Very knowledgeable friendly and professional, Went out of their way to help and support Car pick up experience was perfect
18 March 2025
Very satisfied with how I was treated at the BMW centre, Staff kept me updated on the delivery of my new car.
17 March 2025
Robbie who was dealing with my purchase was very helpful
15 March 2025
Good financial offers. Handover could have been longer with greater explanations but we did suggest we could read it up for ourselves..
13 March 2025
Completely satisfied. The staff (Robbie & Rachael) were extremely helpful in assisting me to familiarise myself with an EV.
12 March 2025
Excellent experience at the Hillington Arnold Clark branch, very professional and car was spotless
11 March 2025
I was completely satisfied and had a great handover and shown round the car and how to use all the apps.
11 March 2025
Knowledgeable friendly staff
10 March 2025
Gorgeous, well presented garage. Extremely polite and helpful staff members that can't do enough for you. Great services and amenities.
07 March 2025
The sales team and Peter were always happy to answer any questions and professional from the initial contact straight through the whole process.
07 March 2025
All good - nice day for pick up with food truck offering breakfast rolls & cakes.
06 March 2025
Purchase was seamless, great product knowledge and didn't want to rush me into a decision. Delivery had an issue but the team were great kept me informed and went above to ensure car was perfect for delivery
04 March 2025
Andrew was first class again. We bought our previous BMW from him.
28 February 2025
Service is always excellent
25 February 2025
Eddie McKillop did an excellent job in meeting my needs and requirements.
21 February 2025
Great staff, and a very relaxing welcoming facility. I felt very well liked after, with staff making sure I was kept up-to-date and knew exactly what was required from me, in terms of paperwork, financials etc.
18 February 2025
Scott was professional, knowledgeable, and made the entire purchase and delivery process seamless. Everything was well-organized, and I truly appreciated the attention to detail. I would highly recommend this dealership!
13 February 2025
Robbie Oliver, at BMW Arnold Clark in Hillington Glasgow, demonstarted a high degree of knowledge of our new car and all communication with him was open and honest.
12 February 2025
The only slight thing is that Arnold Clark get a product genius to do hand over don't like this I got Raymond Brown to do this instead
08 February 2025
I dealt with Robbie throughout the entire buying process, he was absolutely fantastic and talked me through multiple models and trim levels. Unfortunately he was sick on handover day however he communicated well in advance so no shocks!
05 February 2025
Peter and Calum were so helpful, friendly and made it all a seamless process.
04 February 2025
Purchase details were supplied as requested and agreed quickly. Dealers representative Calum Campbell was always in touch and answered any questions. Delivery date was agreed and date kept.
04 February 2025
The person we interacted with was excellent.
04 February 2025
Time taken to ensure the correct specification before puchase. Hand over, too much to take in at once. Another vist has been recomended. Will take up after sone time getting to know the computer on wheels.
01 February 2025
Dealer was fine
01 February 2025
Was let down with the delivery off my car and was given a Curtis's car till mine was ready BMW would not release my car till it was updated and taxed
22 April 2025
Difficult to get through some times to the service department. Ot
22 April 2025
No fuss
19 April 2025
Felt valued as a customer and the team at Arnold Clark BMW Glasgow managed to rectify my issue with my vehicle.
19 April 2025
As above
17 April 2025
Was welcomed by reception and assigned to Craig who went over everything and updated me on how the service went.
17 April 2025
No outcome reached
17 April 2025
Solved my problems
17 April 2025
Updates were given and a phone call received in good time to let me know my car was ready
17 April 2025
They kept me informed and carried out the work on time.
17 April 2025
Car was fixed quickly with no hassle.
17 April 2025
Staff very friendly and knowledgeable. Easy to check in online. Everything completed by agreed time.
17 April 2025
Completed on time.
17 April 2025
Fantastic service really geared up to look after the customer. I had to spend the day on site while my car was having some recall work done and was made to feel very comfortable and the staff couldn't be more helpful.
14 April 2025
Helpful friendly staff
13 April 2025
Best customer service i've recieved ..
13 April 2025
I was kept up today along the repair process.
11 April 2025
They resolved the issue quickly and expediently.
10 April 2025
Fast and friendly service ,pick up and delivery prompt and on time
10 April 2025
Lack of knowledge about warranty
10 April 2025
To receive this service when the car is five years old is excellent
10 April 2025
Stephanie was great to deal with, made the whole process very easy. A great addition to your business.
09 April 2025
Very efficient
08 April 2025
Same as above
08 April 2025
Excellent service from the whole team felt a valued customer nothing was too much trouble.
07 April 2025
Coffee is great only kidding the staff are so courteous and helpful.
07 April 2025
Good service and polite staff. Car ready on time.
07 April 2025
Great service able to accommodate me with less than 24hour notice and got my car serviced cleaned and returned within a few hours.
06 April 2025
Fast and efficient work
05 April 2025
Service was great
05 April 2025
The lady who dealt with my service was excellent
04 April 2025
the customer service I received from Lisa was first class.
04 April 2025
Brilliant service
03 April 2025
work carried out was quick and good
02 April 2025
I have given you this answer because once again your staff especially Lisa were extremely friendly and helpful and very professional
02 April 2025
Service was fantastic from all the staff
02 April 2025
Efficient booking service, given a desk to work at whilst waiting on the service to be completed.
01 April 2025
As above
01 April 2025
Great team on site, very welcoming and tentative during vehicle inspection and repair.
01 April 2025
Spot on
01 April 2025
Staff were friendly and helpful: )
01 April 2025
Excellent customer service.
30 March 2025
Never had any issues and had good customer service, staff very helpful and friendly. The only thing I would say is that I would prefer a written version of health check as I could not make out what the mechanic was saying on the health check video
30 March 2025
Again great service. Done exactly as they promised and communicated throughout the process
29 March 2025
What an amazing experience
29 March 2025
I asked for one specific test to be done again and they did it with no problem and thoroughly answered all my questions
29 March 2025
Like that same person who books you in is the person who keeps in contact throughout the process Craig kept me updated and made the experience easy
29 March 2025
Service and communication was excellent
29 March 2025
Everything done as said and a bit more when I was there
29 March 2025
I visited the BMW centre for a recall notice on this occasion and was kept informed of the work being carried out via text and phone calls. Also my car was washed and the footwells given a quick hoover. So overall satisfactory.
27 March 2025
As above
27 March 2025
Everything was well done. Especially plenty of cake and coffee when waiting
26 March 2025
Very satisfied
26 March 2025
Very friendly and efficient staff
26 March 2025
10 out of 10 service
26 March 2025
Fault has returned after 5 days
26 March 2025
Great service
25 March 2025
All fixed in record time excellent machanics
25 March 2025
Craig was super helpful and explained everything.
25 March 2025
Work was carried out fast, efficiently and very accommodating.
25 March 2025
Very polite and courteous but not allowing me to give 5 star rating on website but definitely 5 star service
25 March 2025
Again, happy with service provided.
25 March 2025
excellent
23 March 2025
We did expect the car to be washed - as an extra service- before it was returned to us.
23 March 2025
I couldn't understand why I kept being told the warranty wouldn't pay out due to water ingression. There are no water stains on the roof at all, there is never any water in the car on either the seats or the footwells.
22 March 2025
The smile on my wife's face when reviving her surprise gift.
22 March 2025
Again, the staff explained everything from check in to check out, also provided a video of my car.
22 March 2025
Great care and customer service
21 March 2025
Fast efficient service. No complaints.
21 March 2025
Helpful and communicative service representative
20 March 2025
Good service
20 March 2025
They turned around my request in under 30 minutes
20 March 2025
Staff are great with the customers and no negative experiences at all.
20 March 2025
I was more than satisfied.
19 March 2025
Because I received 5 star treatment and service
18 March 2025
All went to plan and Service Advisor was good.
17 March 2025
Staff are very friendly and helpful. Just one thing I noted is that the staff at reception have to stand all day. I don't think that is very fair on them.
17 March 2025
Great customer service
17 March 2025
very friendly staff and efficient service
16 March 2025
My only problem was the garage was told that we needed car or else we needed another car when car was in they found another problem and kept the car so we had no transport and they never offered a car for us which was hopeless
16 March 2025
First class service and update on the process
15 March 2025
Staff very attentive
15 March 2025
As above
15 March 2025
From booking to car being picked up and dropped off everything was managed efficiently and on time, great service
15 March 2025
Great service
15 March 2025
Everything carried out speedily ..constant updates and car returned promptly by very pleasant driver
15 March 2025
Great service and efficient. Free health check and video walk around is very good.
14 March 2025
service was first class!
12 March 2025
Organised well, had a good area to work while the vehicle was being fixed
12 March 2025
Quick, efficient, friendly.
12 March 2025
I was dealing with Stephanie who was a pleasure to deal with. She kept me updateddated on a regular basis and made everything clear regarding the status of the work required, costs, timings etc. Amazing customer service from Stephanie
12 March 2025
I was refused car collection service and my car wash was a terrible mess. Not washed still dirty on return. My car was also not hoovered in the footwells.
11 March 2025
Kept up to date with progress and requirements
10 March 2025
Everything was completed satisfactorily and on time.
10 March 2025
Again everything and everyone were professional and courteous
10 March 2025
Great staff interaction and updates provided throughout. Car was ready on time and was delivered back washed and hoovered.
10 March 2025
I only dealt with Stephanie in the Service Department and she deserves a perfect score.
09 March 2025
I was treated very well
09 March 2025
Very pleasant experience. Drop-off & pick-up is one of the best setups I have experienced.
09 March 2025
Very professional service
05 March 2025
Very professional
05 March 2025
Kept us informed at all times
05 March 2025
Very impressive.
04 March 2025
Great Customer Service staff are amazing
04 March 2025
Professional and friendly staff, excellent staff and very knowledgeable and kept updated with progress of car
04 March 2025
It was a perfect service. I'm happy with works carried out on my bmw and the overall service and teams were very professional .
03 March 2025
No issues and helpful video breaking down issues with my car
03 March 2025
Great customer service ,
03 March 2025
Same as previous answer
02 March 2025
Great staff
02 March 2025
Excellent service from start to finish
01 March 2025
Should have taken 2 to 4 hrs for recall I did not get my car back until following day system crashed?
01 March 2025
Excellent service
01 March 2025
Good service by Steph through the process
01 March 2025
Service manager was great, very knowledgeable
28 February 2025
Nice Service
28 February 2025
Staff were friendly and helpful. Only downside was that my car was not ready same day. This wasn't highlighted to me when making the booking.
27 February 2025
Kept up to date throughout. Friendly service.
25 February 2025
Poor training. Nothing can be solved without 1st carrying out a diagnostic, even it it's highly likely that this won't show the problem. Then if you cannot resolve the issue, rather than looking deeper, you look for reasons why you can't solve it.
25 February 2025
The information was very clear and concise.
25 February 2025
They arranged to check my car at short notice considering the circumstances, kept me fully informed, great communication, staff were very helpful and polite, Stephanie at reception, Scott and Tracey were very courteous to my wife and myself
24 February 2025
Highly satisfied, great experience from start to finish.
24 February 2025
Staff were amazing from start to finish
24 February 2025
Professional service. Dealt with my warranty claim regarding drivers seat base. Parts ordered promptly and car booked in a week later.
24 February 2025
Kept up to date at all times in a quickly and timely manner
23 February 2025
Job done on time as was arranged
23 February 2025
Great service from all the team
23 February 2025
No problems at all with my visit
23 February 2025
There was offer of some compensation because of the defect and then because of the second mistake when they fitted the wrong coloured part. Also offered to collect my car on third visit, but that didn't happen either.
22 February 2025
Great set up
22 February 2025
Efficient, transparent and top quality service all round
22 February 2025
Did a quote, and carried out the work on approval.
22 February 2025
Location, staff very friendly and helpful, facilities whilst I waited were brilliant and my car was repaired, washed and hoovered in a few hours
20 February 2025
Prompt communication
19 February 2025
Done what they had to do and video it for the customer
19 February 2025
Fast efficient service
18 February 2025
Craig was helpful and friendly and kept me informed
18 February 2025
The staff member that I dealt with, I can't remember her name was fantastic great customer service informed me on what was happening to the car, lovely bubbly girl made me feel at ease upon meeting her
18 February 2025
Stephanie was great as always as having dealt with the staff that moved over from Giffnock
17 February 2025
Great service and friendly
17 February 2025
Welcomed at arrival, Stephanie was excellent & answered all questions & clarified everything. Called me when it was ready for uplift. Great video of problem with tyre. Car washed & vacuumed. Greeted by door staff and sales. Great service.
17 February 2025
Good service
17 February 2025
Service was as expected with BMW as mentioned before a bit more explanation would be good rather than a list of parts required. Also the fact a less than a week later they realised I need a software update which should have been checked during.
14 February 2025
I was very happy the way they dealt with me. Taylor was friendly and very responsive.
14 February 2025
Just great service!
13 February 2025
They were superb and the experience matched what the brand values portray
13 February 2025
They did what they said and quicker than expected
13 February 2025
Again done everything i needed.
13 February 2025
Took too long to drop off and collect. Waited 30 mins to get keys back on collection
12 February 2025
Overall pretty good. Disappointed there was not a courtesy car available. Especially after having to leave the car in your days awaiting parts.
12 February 2025
Staff courteous as ever. But quoted a 4 day job that turned into 4 weeks. They may site the seatbelt investigation as a contributor but that was a separate issue
12 February 2025
Great place to sit and work whilst car being serviced
12 February 2025
very good and out of my expectations
11 February 2025
Always a good experience when visiting the branch never have any problems I'm a happy person
11 February 2025
Everything sorted within the timeframes and no hassle for me.
11 February 2025
Great friendly and professional customer service. Saved me some hassle by offering to drop me at the airport after I checked the car in for its repair.
11 February 2025
Your prices are crazy. For replacing 12v battery bmw i3 - 466£. Well done guys!
11 February 2025
I only had one fault (the washers in my X5) and they fixed it. Thanks
11 February 2025
Service was absolutely excellent
10 February 2025
I was satisfied with the work carried out.
10 February 2025
The service person Craig dealt with issue and knew exactly what he was doing. Thanks to Craig.
10 February 2025
I am with arnold clark bmw from the last 8 years and they are very professional
10 February 2025
Great service, quick and friendly. Everyone onsite was very accommodating especially Craig in Service.
10 February 2025
Excellent
09 February 2025
I was given a time to complete the recall and was pleasantly surprised that it was exactly that thank you
08 February 2025
Exceptional customer service and courtesy as well as professional workmanship provided.
08 February 2025
Kept upto date at all times
08 February 2025
Excellent customer service
08 February 2025
This is purely down to how poor the service adviser in the branch was to me. He never once told me the final price of my repair
08 February 2025
After arriving, I was dealt with quickly. Everything was explained and I was advised that I would be updated with progress.
08 February 2025
Very accommodating
07 February 2025
I have not received an invoice for the work. I have not received any report on the car. The car was with them for 6 days. Nobody called me to advise progress. My calls were not returned. Work which should have been covered by warranty was charged.
07 February 2025
Very satisfied
06 February 2025
Lisa was excellent
05 February 2025
I had previously taken my car to irvine garage with the headlight complaint and it was dismissed. Dont believe it was properly looked at. Hillington garage found a crack causing fault and replaced it. They kept me upto date with progress of work
05 February 2025
Informed and kept up to date with the progress of my car.
05 February 2025
The service from start to finish was first class. The process for drop off is excellent and the staff are extremely courteous.
04 February 2025
Staff friendly and kept up to date on progress
04 February 2025
I was dealt with as a person and not another customer
04 February 2025
I was kept informed and updated through the whole process
02 February 2025
Was what I expected
02 February 2025
I was kept up to date with progress and the turbo on my i8 was replaced under warranty
02 February 2025
Technician posted a video of the work and garage was clean and tidy
02 February 2025
booked me in swiflty and were attentive whilst I waited
01 February 2025
It is unnecessary to scare customers telling first about the charges, even though car is under warranty. We need some reassurance, that's the whole reason we buy new cars. This experience makes you apprehensive to come back here again.
01 February 2025
Extremely satisfied
01 February 2025
Stephanie was very informative
01 February 2025
Excellent service- good facilities to allow customers to wait while service was carried out. Work was completed within the time indicated.
19 April 2025
Great cars that drive well and look good