OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
251 ratings and 117 comments received in the last 90 days.
06 September 2025
From the moment we walked in the centre everyone was friendly and helpful that was even before they knew we were not there just to browse. Straight away was offered a drink, and made to feel at ease to browse and that someone was available when ready
05 September 2025
The care I received at Arnold Clark Glasgow was outstanding! They could not do enough from me, from managing the trade in of my old car to taking the time to find me the perfect car to suit my budget and taste. Such lovely, attentive, friendly staff.
04 September 2025
I knocked one point off as delivery was delayed by one day. However compensation was offered for my inconvenience without me having to ask. I was happy that it was recognised and delt with efficiently.
04 September 2025
I was over the moon with my experience from start to finish, Colin went over & above to make my handover special, cannot thank him enough.
28 August 2025
I was completely satisfied with the overall experience on trading my existing car and purchasing a new one
28 August 2025
The centre was new and was a great experience.
27 August 2025
Top class service
27 August 2025
The centre is very accommodating and it retains an informal sort of setting for making big decisions. All the staff are very helpful with refreshments provided etc.
14 August 2025
Could not fault the experience
07 September 2025
Great team. With you every step of the way.
07 September 2025
Quick and efficient
06 September 2025
Friendly and professional
06 September 2025
Great experience dealing with customer service and service advisors
03 September 2025
Looked after as always by the team at BMW Glasgow. Just waiting for a follow up booking to get some minor repairs completed.
03 September 2025
Excellent service, easy drop off, car returned on time and kept informed throughout the process
03 September 2025
Craig was very helpful and went the extra mile to make sure I had my car back on time.
03 September 2025
Very happy with all staff communication but Scott ensured I was kept up to date with my car and completion of the job.
02 September 2025
Well looked after
02 September 2025
I waited on my car to be serviced and managed to work from a desk in th e dealership i was constantly updated on the progress of my car .
07 September 2025
Mannerly, professional and helpful staff.