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OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
328 ratings and 204 comments received in the last 90 days.
05 September 2026
Zoe was very professional from meeting me in the forecourt and listening to what my preferences of car I was looking for. She then took me to meet Eddie who then took over and spent time going over options until I had an offer I was happy with
04 September 2026
The customer service provided by the salesperson Scott was fantastic.
04 September 2026
Looked after from start to finish
04 September 2026
Everything went very smoothly
30 August 2026
Words cant describe how much i want too thank grant airins and the rest of the bmw arnold clark staff in bmw glasgow,the car is brand new and absolutely amazing,thankyou all again Liam McGoldrick
26 August 2026
Both my husband and myself bought cars with in months of one another with the help of Grant Airns. He was so helpful, knowledgeable and very persuasive, the perfect salesman. Grant also called a couple of days later to see if I was happy with the car
24 August 2026
Eddie McKillop was very professional and customer orientated. He was able to provide me with me all the information and support I needed to feel confident in purchasing a new BMW.
23 August 2026
Callum Adam in sales, and the Zoe the Genius, were both exceptional. Great test drive, and lots of update information from order to delivery.
20 August 2026
Always pleasant staff who take care of you from when you arrive
18 August 2026
Very helpful non pushy and was shown the car inside out above n beyond
15 August 2026
The service you would expect from a premium brand The car is magnificent and Cullan who sold it to me answered all my questions and gave me a great deal.
14 August 2026
Very helpful salesman who was informative and helpful with a pleasant manner. Everything was ready on time.
13 August 2026
Went that extra mile to get the right car.
13 August 2026
Complete failure to update on delivery status. E-mail requests for updates ignored. Had to follow up by phone. At point of delivery provided very unconvincing message of concern on our experience. Car did not have rubber floor mats as ordered.
08 August 2026
We were looking for two identical cars and after two other dealerships were unable to accommodate us, Arnold Clark, Glasgow supplied exactly what we wanted. Very happy with the service from Cullan Bruce and Cameron Smith.
31 July 2026
Pleasant and helpful staff
30 July 2026
All went smoothly
29 July 2026
Grant was a great help and made the process go smoothly
26 July 2026
Very straightforward. Car arrived at expected time of year.
22 July 2026
Excellent customer service from start to finish.
18 July 2026
Cullan Bruce extremely attentive informative and an absolute pleasure to deal with
16 July 2026
very helpful and great follow up on my questions
14 July 2026
The whole car purchase transaction was handled very smoothly and very professionally as was the handover.
11 July 2026
We had a great experience with BMW The team were so helpful, although Callum was the star of the show.he answered all our questions and made the process easy. The showroom was immaculate. A big thanks to Ben his knowledge of the car was first class.
08 July 2026
The process was easy and painless from start to finish. Fantastic service 10/10, I would highly recommend to others. I could not have asked for a better service when buying my first BMW.
08 July 2026
Salesman was very knowledgable and professional.
04 July 2026
Great service from Calum
03 July 2026
My wife Morna is delighted with the car. The experience of purchasing the car was hassle free. We weren't offered a test drive and to be fair didn't request one, we were just happy to do a deal on the day with Robbie Oliver who was good to speak to
03 July 2026
Professional
03 July 2026
Kaitlyn has a very welcoming and warm manner which put me at ease. She was very helpful and knowledgeable.
28 June 2026
Communication and customer service were genuinely the best i've ever experienced from any car dealership. Everyone is so polite and welcoming and explain each part of the process so well.
27 June 2026
I first bought a car in 2023 from here and because of the experience and how I was dealt with returned to buy another without any hesitation.
27 June 2026
Friendly team
26 June 2026
As always, very professional, efficient and friendly service
25 June 2026
Excellent service . Callum Adam was helpful, efficient, and very pleasant to deal with. Answers all questions without problem and often at awkward times. The guy needs to come off his emails at night and rest! Great service!
25 June 2026
The whole experience was perfect from the reception to the handover of the car. I found the sales team very knowledgeable and guided me into the right choice of vehicle
24 June 2026
It is lovely - we are delighted
22 June 2026
Great value and excellent service. Colin was great to work with and kept me well informed at every stage of the journey. The product consultant was also excellent and ensured i understood everything at the handover.
21 June 2026
Efficient and courteous staff, comfortable surroundings and selection available of our price range.
17 June 2026
The people involved with the sale were very knowledgeable and helpful. All my questions on the day were answered.
17 June 2026
I was always kept informed by the sales manager how long it was going to take before I got the car , overall it was about 6 or 7 weeks which was good
16 June 2026
Staff were excellent throughout, made it a special experience
16 June 2026
Excellent service and updates. Robbie was excellent.
11 June 2026
Callum and Zoe were both incredibly helpful.
04 September 2026
Staff were extremely friendly, I can't remember the girls name but she went above and beyond when it came to customer care.
03 September 2026
Service completed within the timeframe given and kept up to date
02 September 2026
Great service
01 September 2026
Staff very attentive.
01 September 2026
Everything that needed done was done to a high standard. The service staff were absolutely fantastic. A credit to the centre and the brand.
31 August 2026
Great service as always from Arnold Clark
30 August 2026
Great service
30 August 2026
Different class compared to Irvine
29 August 2026
Your staff are all very welcoming competent and effective. Your service advisor Stephanie listened carefully to the various issues with the vehicle and in turn all but one issue was resolved when the car was returned at the end of the day.
28 August 2026
Fast, efficient and courteous service. They also managed to see me with short notice.
28 August 2026
Andrew who sent me my video feedback on car was great- very informative
27 August 2026
the receptionist '& welcome was really great but i cant understand why my tyres were displaying they needed inflated & it would have been nice frim a womans point of view to have some air inflated into them just a little gesture
27 August 2026
Issue resolved.
26 August 2026
The tyre was ordered up and fitted within a day. It was also a good price.
26 August 2026
Clean and welcoming environment
25 August 2026
Overall service was excellent, from booking in to picking my car up.
25 August 2026
No issues and no charges or surprises
25 August 2026
All went well, work carried fairly quickly. Staff very courteous.
24 August 2026
Pleasant and polite staff with good communication. A bit expensive.
24 August 2026
Excellent service
24 August 2026
Service was good but communication between bmw breakdown and bmw garage is none they didn't even know why the car is there
24 August 2026
10/10 Guy watson has the best hairline ive ever seen. WATP
24 August 2026
Communication was excellent and everything delivered on time
24 August 2026
No coment
24 August 2026
Scott Glencorse was very professional and facilitate me claiming warranty from my warranty provider
23 August 2026
Feedback already sent via a link email message sent to me on 11/08/26 I gave very positive feedback especially about Scott's customer care
23 August 2026
Job done in good time.
23 August 2026
everything very slick
22 August 2026
Car was washed but drivers side mat wasn't cleaned oily of mechanics boots!!!!!! Also phoned and asked if I wanted my windscreen washers topped up with fluid and if I did it would cost extra.
21 August 2026
Professional service
20 August 2026
Very happy with my warranty replacement...fast helpful and job done on the same day...cannot fault anything
20 August 2026
Great customer service
19 August 2026
Fast efficient and courteous. Kept informed whilst car was in, washed the car for collection.
19 August 2026
Service from staff excellent
19 August 2026
Customer service 10/10
18 August 2026
Took car in day early and got back same valeted and staff was great
18 August 2026
from pick up to deliver back - handled and communicated well.. driver Scott was very nice and easy to talk to...thank you BMW
17 August 2026
When dropping car off I explained I would be unavailable for 2 days as was on court playing in English Open at the Birmingham NEC however I noticed I had been called on numerous occasions by garage to agree additional work, WHY NOT ALLOW EMAIL COMMS?
17 August 2026
My problem still exists. Trying to get through to the service department on the phone mid afternoon was a huge delay. Being connected to different teams and receptionist constantly after the phones were ringing out on the service department
17 August 2026
Professional friendly service, completed the work on time and kept me advised throughout.
17 August 2026
Great service
16 August 2026
Unresolved issue with the battery test i booked. Followed up with the suicide dept and via an email to Arnold Clark customer service.
16 August 2026
Place was fine , staff were fine.
15 August 2026
I arrived early, 7.40am at Arnold Clark and the Service team were so helpful.
12 August 2026
I am sorry to say that after circa 6 weeks in the BMW garage awaiting a part I received my car back unwashed externally, a mess internally and with 30 miles of charge left in my battery and I had a soft tyre warning light activated.
12 August 2026
Prompt and excellent service
11 August 2026
The information received from the technician on my car was to the point. I also received excellent care from Taylor the service advisor.
11 August 2026
I was very happy and thrilled with the work I had done to my BMW M135i I had ordered the M performance Kit and some other accessories I can't thank my service advisor Craig for spotting that I needed 2 new tyres for my car so I got that done as well
11 August 2026
Great service. Well looked after by Stephanie who kept me informed about the progress of my car through the workshop.
10 August 2026
Happy with the service and also the use of facilities whilst waiting. Staff friendly and helpful.
10 August 2026
Very simple, friendly service and kept up to speed throughout the day.
10 August 2026
Excellent kept me fully informed about service
09 August 2026
Vehicle was taken to service area as an issue was identified and this was to be resolved. I was informed that works had been carried out and I drove the vehicle home. Issue returned and I had to go back to the garage to have this fixed.
09 August 2026
3 times didn't know i was arriving
09 August 2026
Helpful staff but long wait to be dealt with
08 August 2026
Staff very helpful ??
07 August 2026
Great, friendly and helpful.
07 August 2026
very helpful Michelle was & very flexible with times
06 August 2026
Completely satisfied with service and interaction with staff
05 August 2026
Work completed on time with no issues
05 August 2026
It was very good
05 August 2026
All staff were very professional and communication was first class from the branch.
05 August 2026
Friendly, undertook my MOT. Unfortunately, I had to wait about an hour longer than I had originally been told. My car was already clean inside, but it was washed and vacuumed and mud marks were added on the driver's side door pocket pocket.
05 August 2026
Kept informed of progress
05 August 2026
Good service..
04 August 2026
Quick and friendly service.
04 August 2026
Works were carried out quickly and efficiently
03 August 2026
The repair to be carried out under warranty was not done as you wanted to charge for it. Terrible service and you will never see another vehicle of mine in your centre. Outrageous way to respond to a failed component.
03 August 2026
They did not reset the vehicle inspection indicator for the car
03 August 2026
Staff were extremely friendly and cheerful. Everything was explained well from what would happen from me handing my car in to receiving it back.
02 August 2026
Nothing could have been any better
02 August 2026
After buying approved used, steering was pulling to left. I took my car to BMW to be fixed at 10am and it was not fixed on that day. I rescheduled the realignment and the car was returned to me not fixed. I now have to reschedule again.
02 August 2026
Very friendly and helpful
02 August 2026
very happy overall with the service provided
31 July 2026
During the annual service (38000 miles) it was noted that the front near side coil spring was broken and replacement part was not in stock and had to be sourced from Germany causing a delay of 10 days.
30 July 2026
Technician very polite and helpful and explained everything
28 July 2026
The wee burd that delt wi me wis a pyoor darling man, some set o man citys n a cracking booty to match oh whit, later dat night we end up gettin pyoor mad wi it then it wis back tae mine where we consumated the MOT dis wis wit a call a service, whit!
28 July 2026
Everything done as arranged in timescales laid out.
28 July 2026
Problem was solved same day so i was only without my car for a short period.
28 July 2026
Drive in checkin is excellent and time saving with a friendly welcome. Taylor the service advisor always friendly, helpful and efficient.
26 July 2026
The service was efficient and friendly
25 July 2026
Prompt service and friendly manner
25 July 2026
After having a really poor experience at Arnold Clark Renault Hillington i was hoping for a different experience and I wasn't disappointed. The staff were amazing.
24 July 2026
Excellent service. Always pleasant and very helpful and got my car repaired without any issues.
22 July 2026
Good communication
22 July 2026
All staff very attentive and very accommodating
22 July 2026
Pleasant Staff
22 July 2026
Collected my car and dealt with issue completely satisfactorily. Car was returned to my door - washed!! Thank you BMW.
20 July 2026
amazing service very polite
20 July 2026
The promised cosmetic repairs agreed upon prior to purchase were partly completed, these were so poor the outlet manager made comment. The expensive repairs were not carried out before handover. They are only interested in their profit, cheap as chip
19 July 2026
Everything handled to perfection and work carried out within the time frame
19 July 2026
Service and service staff were lovely, went to pick up my car after apparently being washed which it definitely hadn't been done, it was dirtier than when it went in. Very disappointing.
18 July 2026
Even though all the info didn't pull through for the service advisor they went above and beyond to make sure it was correct.
16 July 2026
Was sent for 3 issues 1 solved and 2 still there, Poor customer service (After sales service)
16 July 2026
Carried out within specified time, full video update provided.
15 July 2026
The service reception staff were brilliant very helpful and sorted my problem quickly.
15 July 2026
Stephanie was very attentive and helpful. Always enjoy the experience at BMW Arnold Clark.
15 July 2026
Speedy efficient service
15 July 2026
Really smooth check-in process, friendly staff and they gave me an area to work while my car was being serviced.
15 July 2026
Very polite staff and carried out the work efficiently
14 July 2026
Customer service has been ok when it has been possible to speak someone but difficult to get through to the service team. Wrong parts were fitted initially which has lead to an issue with warranty and taking too much of my time to resolve.
14 July 2026
Really friendly and easy to deal with
13 July 2026
Quick and efficient
13 July 2026
Easy check in and out good service.
13 July 2026
I would have given 5 stars but there seems to be an issue with communication between Arnold Clark and BMWs systems which meant I wasn't properly booked in. Apart from this all good.
11 July 2026
The service from start to finsh was great and they kept u up 2 date what was happening
11 July 2026
Excellent service! Excellent reception staff!
09 July 2026
Excellent customer service from being greeted at front of house reception and then by service technicians
08 July 2026
Rachel Kane the service advisor was fantastic.
08 July 2026
the girl helping was really knowledgable
07 July 2026
No complaints, service was prompt
07 July 2026
Girl on service desk was excellent with her communication and keeping me updated
06 July 2026
Expedient and efficient service
06 July 2026
Warranty issue was quickly and efficiently dealt with.
06 July 2026
Friendly staff and spacious waiting area.
06 July 2026
The team were accommodating, engaging and professional throughout. Made me feel welcome and resolved my issue in full.
06 July 2026
All went as planned
04 July 2026
From start to finish the staff could not have been more helpful
04 July 2026
Service carried out while waited, kept me informed of progress.
04 July 2026
Stephanie was amazing
04 July 2026
Arnold Clark were very helpful,and kept me upto date with all that was going
02 July 2026
Always excellent service in every way
01 July 2026
Spoke about recall,and booked me in
01 July 2026
Yes very happy
01 July 2026
I had an issue with front brakes and discs on my BMW 840 . Both front discs were warped after only 14000 miles and had to be replaced. This was a huge disappointment to me with such a car. The Service Manager Jason McGoldrick resolved very fairly.
30 June 2026
Everything ran smoothly and the team were very friendly and helpful.
30 June 2026
I was happy with the service and rectification if the problem
30 June 2026
Callum was great as was the service
30 June 2026
Prompt attention Courteous staff
29 June 2026
Customer service was excellent from start to finish.
29 June 2026
Kept us up to date and fast service
29 June 2026
Very pleased with everything, except no mention of action on "recall notice". Expect it was actioned, but not certain.
29 June 2026
superb service and updates
28 June 2026
The staff were excellent and kept me well informed on the current condition of my car and what could be potentially repaired in future
28 June 2026
Thought it was really good that car was collected and delivered, kept informed throughout and could pay in installments. The complimentary wash was great but a complimentary basic valet on the inside car would be superb and a really nice touch!
28 June 2026
I was very pleased with all the staff i had contact with and the work regarding the car.
26 June 2026
The service given was first class from arrival till leaving. Would have been 5 stars but was disappointed that there was an additional charge for screen wash. Every other car I have had serviced this was filled as part of the service.
25 June 2026
Service staff were very efficient and polite,
24 June 2026
I received a warm reception upon arrival, the work started promptly and was carried out within the time prescribed and all to a very high standard, including cleaning inside and out.
23 June 2026
Easy check in, welcoming staff, informed of progress.
22 June 2026
Easy check-in and lots of coffee
22 June 2026
Excellent and reliable service.
22 June 2026
Nothing to big or to small complete help from Andrew Colvin and Ryan.
21 June 2026
As always excellent customer service. I was waiting with my family, we were provided with soft drinks, cooking and cake for my wee one.
21 June 2026
The service is top quality, can't fault anything
21 June 2026
Took three attempts to get the car fixed causing an inconvenience to myself
19 June 2026
Easy no issues
19 June 2026
Incompetence of sales advisors. Don't know the meaning of discretion and say they will contact me with a name and never did. Will probably go back to Douglas park now.
18 June 2026
All handled very efficiently from drop off to pick up.
18 June 2026
Good service
17 June 2026
everything was made very easy and the girl was super helpful
17 June 2026
Always well looked after and informed by Steph who is very professional and an asset to the Dealership.
14 June 2026
Dust caps on all 4 wheels lost, one replaced with a generic black one
14 June 2026
Great service and communication
12 June 2026
I'm comparing my experiences to harry fairbairn in Irvine and it's night and day I will always bring my car here now
11 June 2026
Good arrival welcome. Video from technician provided a detailed overview of vehicle and any issues.
11 June 2026
Quick service, have checked all replacement filters and fluids since. Works carried out as per quote. Could have been doing with a wee video of the underside of the car though and percentages on brake pads/discs. Will request on next service.
11 June 2026
Always brilliant, very professional
11 June 2026
Very smooth process from start to finish
FIND Arnold Clark Glasgow BMW
Address
- 12 Mossland Drive, Hillington Park, Glasgow, G52 4FA
Opening Hours
- Mon–Fri:09:00 - 20:00
- Sat:09:00 - 18:00
- Sun:11:00 - 18:00
Phone
- 0141 648 7766
Glasgow as well as the surrounding areas including Paisley, Greenock, Renfrew and Johnstone
Address
- 12 Mossland Drive, Hillington Park, Glasgow, G52 4FA
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 12:00
- Sun:Closed
Phone
- 0141 638 6522
Glasgow as well as the surrounding areas including Paisley, Greenock, Renfrew and Johnstone
Address
- 12 Mossland Drive, Hillington Park, Glasgow, G52 4FA
Opening Hours
- Mon–Fri:08:15 - 17:30
- Sat:08:00 - 12:00
- Sun:Closed
Phone
- 0141 638 6522
Glasgow as well as the surrounding areas including Paisley, Greenock, Renfrew and Johnstone
Address
- 12 Mossland Drive, Hillington Park, Glasgow, G52 4FA
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 0141 638 6522
Glasgow as well as the surrounding areas including Paisley, Greenock, Renfrew and Johnstone
Address
- 12 Mossland Drive, Hillington Park, Glasgow, G52 4FA
Opening Hours
- Mon–Fri:09:00 - 18:00
- Sat:Closed
- Sun:Closed
Phone
- 0141 638 6522
Glasgow as well as the surrounding areas including Paisley, Greenock, Renfrew and Johnstone
05 September 2026
Love the new car