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SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
377 ratings and 241 comments received in the last 90 days.
20 October 2026
Cullan could not be any better
19 October 2026
It was all very easy and well done
15 October 2026
Excellent customer service and everyone I dealt with were very friendly and helpful.
14 October 2026
Handover was seamless.
14 October 2026
Outstanding service from Scott Young and the team at Arnold Clark BMW Hillington
07 October 2026
Fantastic polite non pressure bearing sales deal constructed well to customers satisfaction.Hand over was very informative by product genius after sales introduced them very smooth handover to Genius.
07 October 2026
Jamie is brilliant, the store is clean s d professional. From start to finish every element is seamless. The tech team run through all aspect of the car on pick up very well
06 October 2026
I was delighted with my service from Ben made the whole experience good no pressure allowed me to make my on mind up
05 October 2026
I was extremely satisfied with my experience at the Centre. The whole process, from purchasing my new car through to delivery, was smooth, professional and stress-free. The team were friendly, helpful and attentive throughout
05 October 2026
Lovely experience , time to get use to the car and paperwork straightforward
04 October 2026
Consultant was extremely pleasant and courteous. Answered all questions. Listened well when I explained what I was looking for, including my anticipated trade in value. Contacted me after collection to make sure everything was ok.
04 October 2026
Cullan Bruce was excellent from start to finish
04 October 2026
Very smooth process Robbie delt us very professionally.
03 October 2026
Scott was very helpful and regularly kept in touch
03 October 2026
Colin Shaw was excellent Zoe also very helpful No criticism of the transaction at all
02 October 2026
Everyone at BMW was amazing and attentive ! All my questions were answered in a timely manner
02 October 2026
Initial consultation with David and Colin was informative. They helped me to pick my build on my new car. The new car was due to arrive early September however arrived mid September so only a couple of weeks late. Paperwork was seemless and quick.
01 October 2026
Customer service and process were both excellent
01 October 2026
Cullan our sales advisor was excellent from start to finish of our purchase.
01 October 2026
Colin Shaw was amazing as always, I had no idea what to do about my car renewal and he was incredibly helpful and patient while I decided. And somehow managed to get me the car I wanted in just a few weeks. Cannot recommend highly enough. Huge thanks
30 September 2026
The sales process was seamless from start to finish, thanks to the salesman, Cullan Bruce. Cullan was very informative, patient, displayed fantastic customer service and knowledge, and made the entire experience very positive.
30 September 2026
Overall the experience was positive. There was a delay in the delivery of the car and it is difficulyt to understand how a car in stock could take 3 weeks to be ready.
29 September 2026
As a regular customer of BMW, Colin Shaw has always taken care of us when buying a new car. Seamless, from start to finish.
27 September 2026
I was completely satisfied with the excellent service I received during the purchase of my new car. I was guided through the purchase throughout and any questions I had were answered promptly.
27 September 2026
Very professional and friendly product consultant.
26 September 2026
Knowledgeable & friendly staff
25 September 2026
This was a great buying experience
25 September 2026
I dealt with Robbie Oliver primarily and he was upfront and transparent to deal with throughout which for me were key attributes. Other colleagues I encountered were friendly and helpful.
24 September 2026
Scott Young was extremely efficient and professional and made the whole process very easy! A credit to the company!
24 September 2026
Kaitlynn made the process easy from start to finish. She went the extra mile to find us the perfect car and kept us informed throughout. She was friendly and very helpful. Zoe was lovely as well, she helped make collection straight forward.
18 September 2026
I was kept updated with the progress of my car. Cullan the salesman was very helpful and made my purchase smooth and nothing was any problem.
18 September 2026
Very impressed with all staff in Arnold Clark bmw hillington from the moment I walked into the branch everyone couldn't have been any more helpful and professional this is by far the best experience I have had buying a new car .
17 September 2026
Excellent service and communication throughout
14 September 2026
Cullan Bruce from Arnold Clark was just AMAZING! Wish there were more than 250 characters to describe just how good his service was! The most knowledgeable sales person I've ever met, refreshing to meet someone who is so passionate about the brand.
13 September 2026
Everyone was very warm and welcoming. Very helpful throughout the process.
12 September 2026
Great service from Robbie Oliver
11 September 2026
Cullan was extremely helpful and knowledgable. Car was ready and thw process was quick and enjoyable.
10 September 2026
Friendly and knowlegable staff made the process very easy and explained everything to my satisfaction
07 September 2026
Very Satisfied! Cullan was extremely helpful the entire process and we managed achieved exactly what I was looking for!
05 September 2026
Zoe was very professional from meeting me in the forecourt and listening to what my preferences of car I was looking for. She then took me to meet Eddie who then took over and spent time going over options until I had an offer I was happy with
05 September 2026
Love the new car
04 September 2026
Looked after from start to finish
04 September 2026
The customer service provided by the salesperson Scott was fantastic.
04 September 2026
Everything went very smoothly
30 August 2026
Words cant describe how much i want too thank grant airins and the rest of the bmw arnold clark staff in bmw glasgow,the car is brand new and absolutely amazing,thankyou all again Liam McGoldrick
26 August 2026
Both my husband and myself bought cars with in months of one another with the help of Grant Airns. He was so helpful, knowledgeable and very persuasive, the perfect salesman. Grant also called a couple of days later to see if I was happy with the car
24 August 2026
Eddie McKillop was very professional and customer orientated. He was able to provide me with me all the information and support I needed to feel confident in purchasing a new BMW.
23 August 2026
Callum Adam in sales, and the Zoe the Genius, were both exceptional. Great test drive, and lots of update information from order to delivery.
20 August 2026
Always pleasant staff who take care of you from when you arrive
18 August 2026
Very helpful non pushy and was shown the car inside out above n beyond
15 August 2026
The service you would expect from a premium brand The car is magnificent and Cullan who sold it to me answered all my questions and gave me a great deal.
14 August 2026
Very helpful salesman who was informative and helpful with a pleasant manner. Everything was ready on time.
13 August 2026
Complete failure to update on delivery status. E-mail requests for updates ignored. Had to follow up by phone. At point of delivery provided very unconvincing message of concern on our experience. Car did not have rubber floor mats as ordered.
13 August 2026
Went that extra mile to get the right car.
08 August 2026
We were looking for two identical cars and after two other dealerships were unable to accommodate us, Arnold Clark, Glasgow supplied exactly what we wanted. Very happy with the service from Cullan Bruce and Cameron Smith.
31 July 2026
Pleasant and helpful staff
30 July 2026
All went smoothly
29 July 2026
Grant was a great help and made the process go smoothly
21 October 2026
Needed to keep my car overnight. Did not provide a courtesy car but drove me to local station which did not have a train to my destination , Gourock. I had to change trains at Port Glasgow. On returning they did pick me up at Paisley.
21 October 2026
I have asked for the email address of the service manager and the store manager so that i can give my feedback as there isn't enough characters to give my full feedback
21 October 2026
Customer service was excellent however my steering wheel was damaged during the visit and although the service team did try to resolve the situation. It was not possible to reach a resolution
21 October 2026
Very professional
21 October 2026
Staff were friendly made you feel welcome
20 October 2026
Great customer experience
20 October 2026
Courteous staff. Uplifted and returned when promised.
20 October 2026
A friendly welcome and good service
20 October 2026
Very satisfied. The work was carried out quickly & car delivered back to my work
20 October 2026
People were all great and communications were clear.
20 October 2026
I took the car in at 10am and check in was easy. The service representative was very helpful and arranged a lift for me to my gym. When my car was ready they came to collect me.
19 October 2026
Accommodating, polite and professional
18 October 2026
Great service from start to finish, ladies greeted me at the main entrance and were very polite and friendly, also Scott for arranging a car to drop me off and pick back up when car was ready.
18 October 2026
Having booked my Car in for a service and been told that it would take about 2 Hrs and also that I would be waiting for it on site. I was tolld on arrival at the appointed time that you were extremely busy and the wait time would be approximately 4Hr
18 October 2026
No issues at all. Pleasant, fast and efficient.
18 October 2026
Pick up was ok but telephone contact was very poor. Unable to contact service department on several attempts. Phones are not adequately manned
18 October 2026
Perfect job been done
18 October 2026
Excellent customer service from Kaitlynn
18 October 2026
Professional, polite staff from start to finish, well knowledgeable.
17 October 2026
Easy to arrange and efficient service
17 October 2026
Excellent customer service from first point of contact updates during the service and on collection of the car. The staff were friendly and when collected my car they went out of their way to for my young grandson who was with me.
17 October 2026
Excellent Service
17 October 2026
Everything was perfect I couldn't fault the service provided by all the staff and the beautiful service centre
14 October 2026
Excellent service
14 October 2026
Great service from Robbie who Ive known for many years this being my 3rd BMW bought through him. Very knowledgeable and worked hard to get the best deal for my new X3
14 October 2026
EFFICIENT FRIENDLY SERVICE
14 October 2026
The communication from the branch before during and after was excellent. They also offered to give me a lift as I went somewhere else rather than waiting, but I chose to walk.
13 October 2026
A
13 October 2026
Excellent Service. I deal with Service Manager directly.
12 October 2026
Big credit goes to Stephanie, great advisor, kept up to date with my cars process throughout the time it was in.
12 October 2026
Good communication from start to end. All staff where friendly and help with any questions i have
12 October 2026
BMW now trying to sell you windscreen washer additive and petrol additives whilst car in for a service and doing a check of every nut and bolt and you pay for it in cost of service, this all over and above all monthly subscriptions BMW try to sell.
11 October 2026
Great customer service
11 October 2026
Excellent communications during car in for major repairs.
10 October 2026
Communication very poor. Had to repeatedly chase service desk for updates. Very hard to get my phone calls answered. Expected better service from a premium brand such as BMW.
10 October 2026
Easy handover process, staff were professional and pleasant, good communication RE work undertaken and car returned at expected time.
10 October 2026
From the moment I dropped off the car until I picked it up the service was outstanding
08 October 2026
Staff were excellent and the work was completed promptly
08 October 2026
Quick and efficient
07 October 2026
Great service from booking to picking the car up
07 October 2026
Car returned in a timely manner and fault fixed at the same time. I felt very welcomed when I arrived.
07 October 2026
Wasn't kep updated, had to call in for updates, took a week to diagnose a faulty charging cable
07 October 2026
Mot was carried out before 1pm as I had requested
06 October 2026
Did not check tyre pressures as two days after the service the tyre pressure warning light came on showing readings of 2.4, 2.0, 1.9 and 2.0 bar in the tyres. The boot was not cleaned properly with lots of dirt and grass left.Staff and receptiongreat
06 October 2026
Good job done great facility.
05 October 2026
The staff were very friendly and kind. I was given a lift to the shopping centre and picked up from the same place after my car service was completed. My car was washed and vacuumed, which I really appreciated. I would definitely recommend BMW
05 October 2026
Good service.
05 October 2026
Customer care was great, quick to book me in and get my MOT done, the car was gleaming when I collected it. Very satisfied
05 October 2026
All items taken care of, staff very arrentive and knowledgeable
04 October 2026
Excellent service
03 October 2026
Everyone spoke to was nice and helpful
03 October 2026
I was kept in the loop by Scott as to when my car was delivered to the garage from the breakdown assistance and all the way through the repair process. I'd also like to mention Craig who found my approved warranty details when no one else could
02 October 2026
Fantastic service
30 September 2026
Great service as always from the team.
30 September 2026
There was a fault with a sensor on the car and the service team acted promply th repair the fault with no fuss.
30 September 2026
Quick & efficient repair/solution
30 September 2026
Stephanie & colleagues were very professional & pleasant.
29 September 2026
Delighted with the work done on car.
29 September 2026
Service was excellent from start to finish, nothing was an issue ref repair from dropping my car off to picking it up.
29 September 2026
I have a brand new X5 bought at the end of July that has been with BMW service more than I have had it to drive. While the staff are lovely and have been doing their best they have been unable to sort the issue
29 September 2026
I had an excellent experience with the customer service team at BMW when my car was in for its service. From start to finish, the staff were professional, friendly, and extremely helpful. They kept me well informed throughout the process.
29 September 2026
Well looked after
28 September 2026
Smooth process end to end and the garage had great wating facilities.
27 September 2026
The centre was welcoming as were the staff. Parking was easy and the collection upon completion of work was easy.
27 September 2026
The whole experience was 5 star
27 September 2026
From the outset, Customer service dept organised to obtain the required replacement tyre, then organised to collect me from the train station when my car was ready for collection. Taylor (customer services organised all this for me).
26 September 2026
So easy to drive in through the doorand ave my tyre pressures checked before I got out of the car. I was staying until the car was serviced but by the time I looked round the showroom content and sat down to do my Sudoku the car was ready.
24 September 2026
Good comms and curteous staff made it easy
24 September 2026
Excellent service
24 September 2026
Very satisfied
23 September 2026
Quick efficient
23 September 2026
Car booked in for 52k service on phone. I requested additional work on car and was quoted £550. On delivering car for servicing the additional work was quoted as £1080.
23 September 2026
I gave the go ahead to replace my front tyres. When I went to my car the next day the tyre air pressure warning was on and I had to put in an extra 0.4 of a bar to bring them to spec and the glue had not been removed where the old wheel weight was.
23 September 2026
Because the service is great
23 September 2026
No complaints car was back when it was due
23 September 2026
Service and staff were excellent
22 September 2026
2 reported faults not fixed. Then charged £314+ VAT to replace a fuse which was blown by using OEM tyre inflator (still under warranty?). Reason cited was "excessive use" - how inflating one tyre is excessive is beyond me.
22 September 2026
Great experience and service
22 September 2026
Booked in for time slot. Efficient service and excellent customer care.
22 September 2026
Friendly staff and work required carried out well and quickly. Spent the time in the showroom in nice surroundings and a nice coffee.
21 September 2026
Communication was excellent, booking was easy , very informed staff
21 September 2026
Despite the fact that the issue hadn't been properly fixed and required a re visit, the customer service and facilties are excellent. The re visit was also handled very well. This is line line with previous excellent customer service.
19 September 2026
Friendly engaging check in. I waited for car and was given a coffee. Car was valeted and cleaned.
17 September 2026
Nice experience overall
17 September 2026
Car was serviced in a timely fashion
17 September 2026
Lovely staff. Nice amenities.
15 September 2026
Very friendly and efficient service
15 September 2026
Extremely satisfied; both Michelle and Stephanie were extremely helpful and friendly; got the car booked in and fixed up back on the road in no time.
14 September 2026
Problem still isn't resolved
14 September 2026
No issues, seamless event.
13 September 2026
Great service was provided by the dealer. Professional and helpful
13 September 2026
We knew exactly what the issue with our bmw was, however we were charged 188 pounds as a 'diagnostic' fee. When I questioned with the gentlemen - unsure of his name, I was met with a bit of an attitude when I was just wanting an explanation re costs.
13 September 2026
My car is with the dealership at the moment, the service I have received from Cameron Smith ( General manager ) has been first class, however the 4 star score is only because I'm currently on holiday and not sure if the issue has been fixed.
13 September 2026
The time taken to be seen at the dealership also would have been much better if they had kept me updated on progress and about giving me a courtesy car.
13 September 2026
I requested that they fix the cable that supports the back shelf failed to do so.
12 September 2026
Very efficient check in procedure at 8am, was able to get a courtesy car and be on my way to work very quickly. It would have been nice to have been offered a coffee however, which is what I expect from a premium garage.
11 September 2026
Most of the staff were nice but one guy was quite rude, and wasn't very helpful towards me.
08 September 2026
I was kept informed at ever stage everything was on video pick car up brought it back all valeted absolutely delighted
07 September 2026
No problems all good
07 September 2026
Amazing Service
07 September 2026
Everything fine . Staff friendly and professional
07 September 2026
First class service throughout
04 September 2026
Staff were extremely friendly, I can't remember the girls name but she went above and beyond when it came to customer care.
03 September 2026
Service completed within the timeframe given and kept up to date
02 September 2026
Great service
01 September 2026
Staff very attentive.
01 September 2026
Everything that needed done was done to a high standard. The service staff were absolutely fantastic. A credit to the centre and the brand.
31 August 2026
Great service as always from Arnold Clark
30 August 2026
Great service
30 August 2026
Different class compared to Irvine
29 August 2026
Your staff are all very welcoming competent and effective. Your service advisor Stephanie listened carefully to the various issues with the vehicle and in turn all but one issue was resolved when the car was returned at the end of the day.
28 August 2026
Fast, efficient and courteous service. They also managed to see me with short notice.
28 August 2026
Andrew who sent me my video feedback on car was great- very informative
27 August 2026
the receptionist '& welcome was really great but i cant understand why my tyres were displaying they needed inflated & it would have been nice frim a womans point of view to have some air inflated into them just a little gesture
27 August 2026
Issue resolved.
26 August 2026
The tyre was ordered up and fitted within a day. It was also a good price.
26 August 2026
Clean and welcoming environment
25 August 2026
Overall service was excellent, from booking in to picking my car up.
25 August 2026
No issues and no charges or surprises
25 August 2026
All went well, work carried fairly quickly. Staff very courteous.
24 August 2026
Pleasant and polite staff with good communication. A bit expensive.
24 August 2026
Excellent service
24 August 2026
Service was good but communication between bmw breakdown and bmw garage is none they didn't even know why the car is there
24 August 2026
10/10 Guy watson has the best hairline ive ever seen. WATP
24 August 2026
Communication was excellent and everything delivered on time
24 August 2026
No coment
24 August 2026
Scott Glencorse was very professional and facilitate me claiming warranty from my warranty provider
23 August 2026
Feedback already sent via a link email message sent to me on 11/08/26 I gave very positive feedback especially about Scott's customer care
23 August 2026
Job done in good time.
23 August 2026
everything very slick
22 August 2026
Car was washed but drivers side mat wasn't cleaned oily of mechanics boots!!!!!! Also phoned and asked if I wanted my windscreen washers topped up with fluid and if I did it would cost extra.
21 August 2026
Professional service
20 August 2026
Very happy with my warranty replacement...fast helpful and job done on the same day...cannot fault anything
20 August 2026
Great customer service
19 August 2026
Fast efficient and courteous. Kept informed whilst car was in, washed the car for collection.
19 August 2026
Service from staff excellent
19 August 2026
Customer service 10/10
18 August 2026
Took car in day early and got back same valeted and staff was great
18 August 2026
from pick up to deliver back - handled and communicated well.. driver Scott was very nice and easy to talk to...thank you BMW
17 August 2026
When dropping car off I explained I would be unavailable for 2 days as was on court playing in English Open at the Birmingham NEC however I noticed I had been called on numerous occasions by garage to agree additional work, WHY NOT ALLOW EMAIL COMMS?
17 August 2026
My problem still exists. Trying to get through to the service department on the phone mid afternoon was a huge delay. Being connected to different teams and receptionist constantly after the phones were ringing out on the service department
17 August 2026
Professional friendly service, completed the work on time and kept me advised throughout.
17 August 2026
Great service
16 August 2026
Unresolved issue with the battery test i booked. Followed up with the suicide dept and via an email to Arnold Clark customer service.
16 August 2026
Place was fine , staff were fine.
15 August 2026
I arrived early, 7.40am at Arnold Clark and the Service team were so helpful.
12 August 2026
I am sorry to say that after circa 6 weeks in the BMW garage awaiting a part I received my car back unwashed externally, a mess internally and with 30 miles of charge left in my battery and I had a soft tyre warning light activated.
12 August 2026
Prompt and excellent service
11 August 2026
The information received from the technician on my car was to the point. I also received excellent care from Taylor the service advisor.
11 August 2026
I was very happy and thrilled with the work I had done to my BMW M135i I had ordered the M performance Kit and some other accessories I can't thank my service advisor Craig for spotting that I needed 2 new tyres for my car so I got that done as well
11 August 2026
Great service. Well looked after by Stephanie who kept me informed about the progress of my car through the workshop.
10 August 2026
Happy with the service and also the use of facilities whilst waiting. Staff friendly and helpful.
10 August 2026
Very simple, friendly service and kept up to speed throughout the day.
10 August 2026
Excellent kept me fully informed about service
09 August 2026
Vehicle was taken to service area as an issue was identified and this was to be resolved. I was informed that works had been carried out and I drove the vehicle home. Issue returned and I had to go back to the garage to have this fixed.
09 August 2026
3 times didn't know i was arriving
09 August 2026
Helpful staff but long wait to be dealt with
08 August 2026
Staff very helpful ??
07 August 2026
Great, friendly and helpful.
07 August 2026
very helpful Michelle was & very flexible with times
06 August 2026
Completely satisfied with service and interaction with staff
05 August 2026
Work completed on time with no issues
05 August 2026
It was very good
05 August 2026
All staff were very professional and communication was first class from the branch.
05 August 2026
Friendly, undertook my MOT. Unfortunately, I had to wait about an hour longer than I had originally been told. My car was already clean inside, but it was washed and vacuumed and mud marks were added on the driver's side door pocket pocket.
05 August 2026
Kept informed of progress
05 August 2026
Good service..
04 August 2026
Quick and friendly service.
04 August 2026
Works were carried out quickly and efficiently
03 August 2026
The repair to be carried out under warranty was not done as you wanted to charge for it. Terrible service and you will never see another vehicle of mine in your centre. Outrageous way to respond to a failed component.
03 August 2026
They did not reset the vehicle inspection indicator for the car
03 August 2026
Staff were extremely friendly and cheerful. Everything was explained well from what would happen from me handing my car in to receiving it back.
02 August 2026
Nothing could have been any better
02 August 2026
After buying approved used, steering was pulling to left. I took my car to BMW to be fixed at 10am and it was not fixed on that day. I rescheduled the realignment and the car was returned to me not fixed. I now have to reschedule again.
02 August 2026
Very friendly and helpful
02 August 2026
very happy overall with the service provided
31 July 2026
During the annual service (38000 miles) it was noted that the front near side coil spring was broken and replacement part was not in stock and had to be sourced from Germany causing a delay of 10 days.
30 July 2026
Technician very polite and helpful and explained everything
28 July 2026
The wee burd that delt wi me wis a pyoor darling man, some set o man citys n a cracking booty to match oh whit, later dat night we end up gettin pyoor mad wi it then it wis back tae mine where we consumated the MOT dis wis wit a call a service, whit!
28 July 2026
Everything done as arranged in timescales laid out.
28 July 2026
Problem was solved same day so i was only without my car for a short period.
28 July 2026
Drive in checkin is excellent and time saving with a friendly welcome. Taylor the service advisor always friendly, helpful and efficient.
FIND Arnold Clark Glasgow BMW
Address
- 12 Mossland Drive, Hillington Park, Glasgow, G52 4FA
Opening Hours
- Mon–Fri:09:00 - 20:00
- Sat:09:00 - 18:00
- Sun:11:00 - 18:00
Phone
- 0141 648 7766
Glasgow as well as the surrounding areas including Paisley, Greenock, Renfrew and Johnstone
Address
- 12 Mossland Drive, Hillington Park, Glasgow, G52 4FA
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 12:00
- Sun:Closed
Phone
- 0141 638 6522
Glasgow as well as the surrounding areas including Paisley, Greenock, Renfrew and Johnstone
Address
- 12 Mossland Drive, Hillington Park, Glasgow, G52 4FA
Opening Hours
- Mon–Fri:08:15 - 17:30
- Sat:08:00 - 12:00
- Sun:Closed
Phone
- 0141 638 6522
Glasgow as well as the surrounding areas including Paisley, Greenock, Renfrew and Johnstone
Address
- 12 Mossland Drive, Hillington Park, Glasgow, G52 4FA
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 0141 638 6522
Glasgow as well as the surrounding areas including Paisley, Greenock, Renfrew and Johnstone
Address
- 12 Mossland Drive, Hillington Park, Glasgow, G52 4FA
Opening Hours
- Mon–Fri:09:00 - 18:00
- Sat:Closed
- Sun:Closed
Phone
- 0141 638 6522
Glasgow as well as the surrounding areas including Paisley, Greenock, Renfrew and Johnstone
20 October 2026
Good communication, very clear and transparent process, flexible to negotiate, easy to deal with and overall good service.