About Your Local BMW Retailer | Arnold Clark Glasgow

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

218 ratings and 158 comments received in the last 90 days.

31 May 2026

Informative, detailed information. Courtesy , pleasant manner. Made to feel at ease .

31 May 2026

The sales representative Cullan Bruce was excellent, helpful and knowledgeable, not pushy at all which is extremely important to me.

29 May 2026

The centre was very impressive, making sure I was seen to and looked after well through the whole experience and I got the car I was wanting with no issues at all, a quick and professional service.

28 May 2026

The showroom at hillington is incredible, I had such a great experience with Robbie Oliver who really took the time to get everything right for me. I have had the pleasure of getting a few cars from Robbie now, and I will 100% continue to! Thank you!

27 May 2026

Excellent knowledge of product, listened to my requirements ??

27 May 2026

From the moment we arrived, we were greeted warmly and looked after professionally throughout. The purchase and delivery process was smooth, well organised, and stress-free. We felt valued and taken care of every step of the way.

25 May 2026

Great communication through the full sale and let me know exactly what was going on and what was available to make the right decision on the vehicle I was after.

24 May 2026

Eddie - Edward from the Hillington BMW/Mini was so so kind and made the full experience so easy and enjoyable!! Unlike other car garages I had been to. Thank you Eddie

22 May 2026

Robbie was attentive during selecting my new car and kept me updated on delivery times

19 May 2026

Callum provided excellent service

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19 May 2026

Service was excellent and could not fault the team. All the information was explained clearly and in a well timed nature.

19 May 2026

Staff were very friendly & professional.

19 May 2026

Seamless handover. Highly competent staff Clear explanation of software

14 May 2026

Exceeded my expectations, the service provided was first class. Robbie and the lady whom I cannot remember here name were very professional and a credit to the team at Arnold Clark Hillington.

13 May 2026

Grant the salesman ??

10 May 2026

Hospitality of the staff beyond expectations

09 May 2026

Felt really comfortable through out, explained everything in great detail, Grant was doing his best for me and ended up a really good deal, couldn't have done any more than he did, incredibly satisfied

08 May 2026

this is my 7th bmw that i have purchased and this has been my best experience so far thanks to Grant Airns. he was friendly,patient and very clear explaining everything i need to know.done everything he said he would without me reminding him once

03 May 2026

I came away with a fantastic new car. It was refreshing dealing with a young sales individual who had done their homework knew what I wanted and did what he could to get me it.

03 May 2026

Totally satisfied. No issues whatsoever.

03 May 2026

Robbie was excellent - made us feel very relaxed while explaining everything clearly and providing great support

01 May 2026

welcoming and helpful

30 April 2026

Knowledgeable and efficient staff.

30 April 2026

Colin was a brilliant help in helping me securing a new car under personal time constraints. He made it very straightforward and was always available to help. Ben was also very helpful during the handover process of the car.

27 April 2026

Scott Young the sales man was extremely helpful during the sales process. He has a wide knowledge of the Cars and is a very friendly person

26 April 2026

Helpfull friendly and proessional

26 April 2026

From the start of the process to the end when picking up my car , everyone I dealt with was fantastic

24 April 2026

Grant was a very pleasant and professional sales executive.

23 April 2026

All went well

16 April 2026

Staff were very helpful and knowledgeable, made the experience very clear and understanding.

08 April 2026

Robbie and the rest of the staff were very welcoming.

03 April 2026

Very helpful to all my needs and questions. From sales person and management

03 April 2026

I ordered in November 25 I was giving a trade in quote although it was explained by the sales conslt that the figures would drop 30 days before a get my car I would get a final quote in March 26 reduced the by £2000 I was very disappointed.

01 April 2026

Everyone was polite , friendly and professional

31 March 2026

Fabulous service , very friendly and accommodating

29 March 2026

The service was fantastic. Eddie McKillop was extremely helpful and made the whole process simple.

27 March 2026

25 March 2026

Friendly knowledgeable salesman who made the experience of buying my 1st bmw a pleasure.

24 March 2026

Colin Shaw was great

24 March 2026

Salesperson and genius very welcoming

23 March 2026

Good experience from first visit to completion of sale. Callum Adam was our point of contact, very good experience with Callum, answered all our questions and was very professional.

13 March 2026

Sales person was happy to go along at our pace ..felt no pressure to buy plan was to get Range Rover sport first BMW

12 March 2026

First class service and attentive staff

12 March 2026

Was an easy process. Car was in stock and delivered quickly.

11 March 2026

Robbie was very friendly and helpful. He was not pushy at all and gave us time to think over our options. Delivery of new car was a really special experience.

10 March 2026

Ross made the full process so easy start to finish with helping us with information start to finish

10 March 2026

It was really satisfying

07 March 2026

Ross was professional & polite. Very easy to deal with and helpful.

31 May 2026

No issues and did everything I expected done

31 May 2026

Good honest service

30 May 2026

Greeted immediately on arrival and staff handled my visit with courtesy.

29 May 2026

Very curious staff and extremely helpful

28 May 2026

Excellent customer service...

28 May 2026

Stephanie McCourt was our service advisor she was amazing at her job made everything easy start to finish a credit to the company

27 May 2026

Fast friendly and reliable service very professional

27 May 2026

Did what was required

27 May 2026

Always a perfect 10 at Arnold Clark BMW , Hillington. Helpful friendly, efficient staff.

27 May 2026

Everything was very smooth, the car was completely very quickly.

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27 May 2026

Very friendly service and every thing was done quickly.

25 May 2026

I had booked a "waiting" appointment which I was told would take an hour, but when I arrived at the centre I was told this didn't exist and the service would take around 2.5 hours. It wasn't a major issue, but wanted to highlight.

24 May 2026

No issues, great service.

24 May 2026

Friendly service.

23 May 2026

Very well received and had the courtesy to offer a drop and pick up to the local shopping centre whilst the cat was serviced

21 May 2026

Overall turn around time was very quick and stress free

21 May 2026

Punctual mannerly excellent staff

21 May 2026

I found Taylor excellent. She facilitated the service of my car when no one else could. I found BMW uk customer service centre completely useless. They along with another dealer who were also useless said I should cancel my holiday to service my car

20 May 2026

Very efficient and friendly soon as in the door

19 May 2026

The whole experience was professional.

19 May 2026

New, clean, organised. Efficient check in, transport ready. I was impressed.

18 May 2026

First class service from dropping the car off to picking it up

18 May 2026

painless

17 May 2026

Staff were great

17 May 2026

Good reception - clear explanation of service

17 May 2026

Excellent service from the guys, was kept well informed of progress of my service and any issues

16 May 2026

Great service

15 May 2026

A seamless and effortless service, delivered with warmth and professionalism.

15 May 2026

Work carried out as planned, kept updated, no problems, nice facility, friendly staff

13 May 2026

The gent that dealt with my recall was very pleasant..

13 May 2026

First class service

11 May 2026

The customer service was exceptional

09 May 2026

Very professional and very kind service that they offered

09 May 2026

Fast and efficient service

07 May 2026

Craig was very friendly & helpful

06 May 2026

It was fine. As I would expect really. Bit of waiting about when collecting but no big deal, and I asked a question (maybe a stupid question) and felt like the answer was a bit vague. Again, maybe I asked a daft question.

06 May 2026

great and seamless service from drop-off to collection

06 May 2026

Good service. Car Ready when they said. Dropped me off and picked me up. Staff were great to deal with.

06 May 2026

Helpful and friendly team. Craig was really helpful to deal with and so was Stephanie

06 May 2026

All of the team were polite and attentive. The whole experience was as expected from a premium brand but good to see it well delivered. Would use again.

05 May 2026

Great service. All staff very attentive.

05 May 2026

Fast service, lovely staff at the branch

04 May 2026

All the staff were helpful, particulalrly Stephanie, who arranged for my car to be dropped off at my home, after delays in the work due to missing parts.

03 May 2026

Great service start to finish

02 May 2026

I did not know what the source of the problem was. Went for a test drive and the mechanic was able to identify the problems and advise on the solution . Great knowledge and an understanding explanation. Brilliant. All other staff excellent .

30 April 2026

Great welcome to the Service Centre. Great you can drive straight through and someone is expecting you.

30 April 2026

Professional

28 April 2026

Absolutely fantastic service from the guys at bmw Hillington cannot fault the service. Superb and thanks very much. I would be happy to purchase a vehicle from them.

28 April 2026

A premium level of service from start to finish

28 April 2026

Rachel looked after me from when I arrived - managed my expectations on timescales, and I was able to easily work at the provided hot desk area, The drive in service bay was a great experience as well.

28 April 2026

Stephanie that I was dealing with was the most pleasant person, she was also very helpful throughout.

24 April 2026

Everything went smoothly.

23 April 2026

Whole thing couldnt have been any easier and all staff were very helpful and explained everything very well.

22 April 2026

Superb service as always

22 April 2026

Great good customer service

21 April 2026

Easy to deal with, car was fixed no issues

20 April 2026

Very well meet and made comfortable I will keep going there again ??

19 April 2026

When driving home, I noticed the engine warning light was on so sadly, I'll be back on Tuesday when I'd like to know if it was damaged during the recall work or if I am just unlucky. I'd like to see the old sensor.

18 April 2026

Simple and quick booking procedure followed by excellent care as always by the team at Arnold Clark ?

18 April 2026

Service was spot on and staff were great.

15 April 2026

1. Able to take my car the next day 2. Used the call back service as lines were busy, this happened seanlessly and Michelle was fantastic at understanding my issues. 3. Courtesy car provided 4. Taylor was excellent as my service rep

15 April 2026

Good all round service from booking to checking in and collecting vehicle.

14 April 2026

Perfect service even dropped me off at my house and picked me up when car was ready Also I had booked in at wrong dealership they were able to manage the situation and still got me in same day

11 April 2026

Car in for sunroof repair, broken rear rain gutter and bad rattle vibration above rear seats

10 April 2026

Almost every time I called and asked to be transferred to the service department, the call was not answered. It usually took about five or six calls before I was able to speak with someone.

09 April 2026

Always great service.

08 April 2026

Stephanie was very helpful and kept me updated throughout.

08 April 2026

Very efficient. Telephone staff lovely. Car picked up and dropped off and problem fixed.

07 April 2026

Everything went as expected

06 April 2026

Very good friendly service

06 April 2026

Continual updates from staff during the the service.

05 April 2026

I was contacted to arrange the service on my car and once booked I was kept informed by Stephanie on its progress which was great with my car being ready on my arrival

05 April 2026

Second time reporting fault with idrive system. Got car back and still having problems. Have been advised that if Arnold Clark investigate and cant find the fault we will be charged £180 even though car is in warranty ?

01 April 2026

Great Service

01 April 2026

I had asked for tyre options for my m5 which I havent received, thanks

01 April 2026

Car recalled for starter motor fault. Work arranged within 24 hoyrs

29 March 2026

Service centre was very accommodating to get my car fixed

28 March 2026

Friendly staff, great service

25 March 2026

Great service

25 March 2026

Staff are always helpful & provide updates on the work as soon as it's available

25 March 2026

Easy checkin. Comfortable waiting work area. Exellent communication and exellent effort.

24 March 2026

Asked for wiper blades to be replaced - ignored. Rear Tyres changed and now a warning light is on which I think should have been dealt with during the process.

24 March 2026

Excellent service

24 March 2026

Excellent service all round

24 March 2026

First class service and very helpful staff.

23 March 2026

Great centre

18 March 2026

Great service ,friendly ,excellent work

18 March 2026

The standard of customer service, welcome and professionalism is excellent

17 March 2026

Everything went well

16 March 2026

Excellent communication and updates about car ..

16 March 2026

I waited over 20 minutes to hand my keys over, there were 3 staff standing at the welcome desk but had to wait for the service receptionist

16 March 2026

Not pleased due to the way I was spoken to at the end. My car was covered in tar after being washed when I asked what it was I was told it must have been my fault as it wouldn't have been there's.

16 March 2026

I was kept well informed on the progress of the service of my car

16 March 2026

Team are always very friendly, and always try to make sure you can get to somewhere whilst you are without your car.

16 March 2026

Excellent service and experience

16 March 2026

Excellent service

15 March 2026

Efficient and not held up

14 March 2026

Really helpful advisor. Process was super quick from driving in and was kept updated throughout.

14 March 2026

Disappointed. Poor attention to detail. I stated my brakes needed work but this was ignored. Was told the MOT could not be done when I booked, but was then told it could have been. Excessive charges and now have damage to brake callipers post work.

13 March 2026

Very smooth process for MOT visit.

12 March 2026

Seamless experience

12 March 2026

Absolutely excellent service provided from start to finish

11 March 2026

Booked service on BMW app but was called prior by Service Admin as it might not appear on their system. I called left details and did not receive a call back. Drop-off, notifications and collection were all smooth.

11 March 2026

Easy booking, good service and kept in the loop during the service.

09 March 2026

Excellent service for the MOT, post-MOT video detailing the checks that were done is great.

09 March 2026

Poor communication from garage regarding repair cost and timescales.

08 March 2026

Delivered what they said they would. All staff I dealt with where very pleasant

07 March 2026

Exceptional from start to finish . Fiona Meechan and her team have perfected the complete service experience . Could not recommend highly enough

07 March 2026

The centre could not have been more friendly and nice to me. We had a bit of a delay with mechanical issues but this was resolved professionally and with care. Only downside, car was returned unwashed. Not had this before with other cars just BMW

06 March 2026

They are very helpful

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Arnold Clark Glasgow BMW

Address

12 Mossland Drive, Hillington Park, Glasgow, G52 4FA

Opening Hours

Mon–Fri:09:00 - 20:00
Sat:09:00 - 18:00
Sun:11:00 - 18:00

Phone

0141 648 7766

Map

Areas served

Glasgow as well as the surrounding areas including Paisley, Greenock, Renfrew and Johnstone

View map

Address

12 Mossland Drive, Hillington Park, Glasgow, G52 4FA

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 12:00
Sun:Closed

Phone

0141 638 6522

Map

Areas served

Glasgow as well as the surrounding areas including Paisley, Greenock, Renfrew and Johnstone

View map

Address

12 Mossland Drive, Hillington Park, Glasgow, G52 4FA

Opening Hours

Mon–Fri:08:15 - 17:30
Sat:08:00 - 12:00
Sun:Closed

Phone

0141 638 6522

Map

Areas served

Glasgow as well as the surrounding areas including Paisley, Greenock, Renfrew and Johnstone

View map

Address

12 Mossland Drive, Hillington Park, Glasgow, G52 4FA

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 12:30
Sun:Closed

Phone

0141 638 6522

Map

Areas served

Glasgow as well as the surrounding areas including Paisley, Greenock, Renfrew and Johnstone

View map

Address

12 Mossland Drive, Hillington Park, Glasgow, G52 4FA

Opening Hours

Mon–Fri:09:00 - 18:00
Sat:Closed
Sun:Closed

Phone

0141 638 6522

Map

Areas served

Glasgow as well as the surrounding areas including Paisley, Greenock, Renfrew and Johnstone

View map