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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
514 ratings and 277 comments received in the last 90 days.
12 January 2025
Andrew and Rachel provided a first class customer service , both during the buying process and the handover.
09 January 2025
Product was in stock and purchase process was straightforward. Showroom is 1st class
06 January 2025
Again no issues & everything explained to me as we went along. Staff were extremely friendly and helpful.
30 December 2024
Kept updated even when my original salesman was off due to his wedding.
29 December 2024
Very pleasant garage to visit. Friendly staff.
29 December 2024
Salesman was outstanding, went out of his way in time and effort to make sure our experience was as good as it could be.
28 December 2024
From start to finish the garage personnel made buying a new car a pleasurable experience. If you wish to buy a BMW, this is the Centre to approach.
23 December 2024
Excellent salesman
23 December 2024
Kept me fully informed throughout the process
22 December 2024
I purchased on the Sunday and got my new car on the Wedneaday, being kept well informed throughout and even after i collected my car, it was a nice touch for Eddie to check in to see how things were going and I was happy with everything.
22 December 2024
Very good service no complaints
21 December 2024
Calum was genius, so helpful and got me my dream car
19 December 2024
Excellent facilities with a wide range of models on dislay/on site enabled quick and easy decisions for models/colours/options. Attentive staff without being overbearing. Calum identified my needs/wants and quickly guided me to the optimum solution.
19 December 2024
Robbie couldn't have done enough for me. Car shopping with 2 young children isn't an easy task but Robbie not only ensured I had everything I needed but offered my girls drinks and snacks to keep them entertained. Our handover with Callum was smooth.
18 December 2024
Lewis Dickinson & Paul Dalby went above and beyond to ensure I had the best experience buying a BMW and worked around my shift work ensuring communication at all times!
17 December 2024
Andrew looked after us very well, from when we ordered our vehicles to finalising everything.
17 December 2024
Courteous service by all
12 December 2024
From the minute you walk into the showroom the ladies were very welcoming and helpful to point us in the right direction. Andrew kept me up to date on when the car would be arriving so everything was in place
11 December 2024
Scott at Arnold Clark Glasgow had expert product knowledge and was extremely interested and enthusiastic in getting me the car I wanted and put in the time and effort to deliver the car I wanted in a very quick turnaround from sale to collection.
11 December 2024
Great service. Colin was informative, knowledgable and certainly not pushy.
11 December 2024
Although our score speaks for itself we have to say that it was very easy to deal with Robbie Oliver. As far as we were concerned he was an excellent salesman and very personable.
11 December 2024
All the staff are friendly and professional and work hard to solve problems. Having a named individual running things is especially helpful.
09 December 2024
Good service
08 December 2024
Enjoyable purchasing a brand new car
07 December 2024
Purchase all completed online and phone - I don't honestly know what Scott Young, and his manager Peter Bell, look like!! But what I do know if that they have exceptional customer service and are a credit to the BMW brand.
05 December 2024
I was happy with the very efficient service provided by Peter Bell, Sales Coordinator Kept me up to date , responded promptly to all my emails and telephone calls.
05 December 2024
Great service from Eddie and the team.
05 December 2024
Good overall experience. Only negative was handover done in car park and second key not connected to car or explained.
05 December 2024
Staff went above and beyond for me and the family especially Andrew Galston.
04 December 2024
Peter Bell and Calum Campbell of Arnold Clark BMW Glasgow were outstanding in their professional manner and approach to guiding me though the process and explaining to me the new facilities on the car.
04 December 2024
Great service. Friendly, efficient staff. Great communication about the delivery of new car and trade in.
04 December 2024
Scott was brilliant from start to finish
03 December 2024
hazzle free
02 December 2024
Very professional BMW product advisor and helpful handover staff.
01 December 2024
spent time going over things are bent over backwards to address teething issues
01 December 2024
Positive experience but with a delay in car arriving in UK.
01 December 2024
Went smoothly
28 November 2024
Purchasing my car went very smoothly. The car was delivered a little later than the initial expected date, but I had been preemptively informed that delays may occur and this was helpful. BMW were also accommodating in regards to my collection date.
28 November 2024
Welcoming & helpful team in a nice facility.
28 November 2024
Exceppent
26 November 2024
Very friendly, helpful sales member (Andrew Galston) who took an interest in our individual needs and kept in touch throughout process. Streamlined with pre appointment documents online and simple process on day of pick up. Minimal wait for delivery.
26 November 2024
Highly personalised service. Very welcoming
26 November 2024
Andrew Galston is superb to deal with
24 November 2024
Callum was amazing nothing was too much trouble
22 November 2024
I had no problems and at the handover they took time to explain everything
21 November 2024
4th X3 from the same dealership no pressure selling same salesman even though he had moved to a new role was happy to help me again
21 November 2024
From start to finish, a very professional and fun experience...
16 November 2024
Lewis was very knowledgeable about both models I was interested in. We went on a couple of test drives and his patience and knowledge helped me to make the right decision about the correct model for me.
15 November 2024
I was kept informed throughout the purchase and the Genius who completed the handover was very friendly, professional and knowledgeable. My only issue was discovering some bad scratching on the nearside tail light from the valeting process.
15 November 2024
Fantastic service all round .
15 November 2024
Very
14 November 2024
The sales team were friendly, knowledgeable and very helpful.
11 November 2024
From the 1st contact with Andy to delivery of the car and since has been first class. Would definitely do business again
05 November 2024
One star off due to the delay at the end with the commission issue which Arnold Clark should have been anticipating and prepared for. No reflection on Andrew. He dealt with the situation very well.
04 November 2024
Completely satisfied.
03 November 2024
Made the purchase easy & took time to explain every step of purchase.
31 October 2024
Eddie at Arnold Clark was fantastic throughout.
31 October 2024
Car was ordered and delivered ahead of schedule. Everything was easy and hassle free.
31 October 2024
Excellent service from Calum Campbell at Arnold Clark. Made the purchase experience enjoyable.
30 October 2024
No problems!!
27 October 2024
I had a great experience. Very professional and never felt I was being mislead or under any pressure to buy a car even when I was having second thoughts.
26 October 2024
Its an actual 5 start service the team gives youb
26 October 2024
The information provided helped me choose the right car. And given the super service we ended buying two cars (one for my wife).
25 October 2024
Delivery happened in just over a week despite being told it would be longer which was brilliant. The care and attention given during the handover was excellent
19 January 2025
Polite and friendly staff
19 January 2025
Again excellent customer service by Stephanie. Made to feel welcome
18 January 2025
All very nice and efficient
18 January 2025
Staff members were very professional and made the whole process painless
17 January 2025
Staff member was pleasant and work done quickly and I got texts to let me know the stage the car was at. I had a good place to sit and work too.
17 January 2025
They kept me up to date with everything happening with the car.
16 January 2025
Easy and quick and fully informed at all times.
15 January 2025
Although 1 or 2 issues were encountered during my visits, these were quickly resolved with the help of my service advisor, Craig Warnock of BMW Hillington (Glasgow). Craig was excellent at keeping me informed throughout. Thankyou Craig!
15 January 2025
Excellent service from Stephanie!
14 January 2025
I was well looked after
14 January 2025
Very attentive and good communication
14 January 2025
First class service - -updated via email/text throughout
14 January 2025
Car was ready when they said it would be and it was washed and vacuumed.
14 January 2025
The girl was polite well spoken and professional.
14 January 2025
Repair completed ahead of schedule, kept well informed of progress.
14 January 2025
Very swift and professional
14 January 2025
Everything ran smoothly so completely satisfied
13 January 2025
The service and car of my Vehicle was excellent
13 January 2025
Again I have been a customer of Arnold Clark for over thirty years over a range of Car Makers including my last few BMWs and have always had good service from them.
12 January 2025
From start to finish they always kept me informed about my vehicle. Excellent customer service.
12 January 2025
Good efficient service, unfailingly polite
10 January 2025
Scott from service department kept me updated about any changes or issues about my car so no unexpected bills overall it has been a pleasant experience
09 January 2025
Didn't pass on the correct information to the workshop and therefore the required work wasn't completed
09 January 2025
Great, service manager was really clear and also very prompt. Kept me updated throughout too
09 January 2025
They kept me up to date with the issues surround my vehicle and also costings involving the repairs to the vehicle
09 January 2025
Very professional
08 January 2025
No complaints at all. Staff were very friendly. Other branches could learn from this.
08 January 2025
Every staff member was happy, chatty, made me feel and ease, welcoming and made the service smooth and hassle free
08 January 2025
I'm very satisfied with the customer service.
07 January 2025
Staff were were great , very courteous & professional
07 January 2025
Quick turnaround
07 January 2025
Good communication and friendly people
06 January 2025
Service carried out as requested. Warranty repair also carried out at same time. Fantastic courtesy car provided and excellent service from Lisa.
05 January 2025
I was given a great service from start to finish and Lisa was friendly and helpful.
05 January 2025
Great to work with. Would highly recommend.
03 January 2025
First class service from the minute you walk in the door
03 January 2025
Fantastic service as always, very accommodating and kept me informed
02 January 2025
Do not agree with billing for dignostics before vehicle has been seen. Warranty problems should be inspected before attempting to impose charges. Even BMW'can experience faults. The intermittent operation of contacless tailgate is a concern.
02 January 2025
Very good customer service
30 December 2024
Because completely satisfied.
30 December 2024
Serviced in good time & was given a clear update .
30 December 2024
Professional and knowledgeable total easy experience
30 December 2024
They really care about the customer and did everything they could to give me a good service experience.
29 December 2024
Great service from Craig the service advisor great communication
29 December 2024
Issues with car resolved in time frame. Easy to pick up loan car while mine was booked in.
26 December 2024
The service was first class. I was kept informed on how my car was progressing. The repair was quick and I didn't wait long. The service centre staff were impeccable, professional and very pleasant to deal with. First class customer service.
25 December 2024
Customer service was shocking from start to finish
25 December 2024
It's not the same since Harry Fairbairn changed to Arnold Clark
23 December 2024
1st class service from start to finish better than Parks BMW as previous interaction was nothing short of a disaster
23 December 2024
Fabulous facility. Excellent staff : courteous, efficient and helpful.
23 December 2024
Very friendly and helpful service.
23 December 2024
Professional service
23 December 2024
Happy with service and processing
22 December 2024
Think you may realise from my first answer I will never buy a quality car from Arnold Clark again. More so due to the aftercare. Sales team were great. Just a shame the company can't be run as well from sales to service and all other departments.
21 December 2024
Everything completed as requested!
21 December 2024
Great service and informed at every stage. Thanks Stephanie and workshop team:)
21 December 2024
They could have charged the battery a little
19 December 2024
Good service, pleasant staff
19 December 2024
Just had a recall not used the service as yet.
18 December 2024
You did what you said you would do
17 December 2024
Quick and efficient
17 December 2024
Would have been good if better loan car availability.
17 December 2024
Good friendly customer service. Service was completed in a good time and car ready to collect earlier than estimated. Car was cleaned and mats vacuumed.
16 December 2024
Just drop car off all taking care of thing the I meet he really nice guy give him 100/ cent for his service so keep it Bmw
16 December 2024
Quickly dealt with and very smooth process from start to finish
16 December 2024
Amazing customer service and car care, one of the best! BMW Glasgow were excellent, friendly and helpful with regular updates. Top class.
15 December 2024
Staff were great, only one small issue where the new tyres were fitted but the internal system hadnt been updated so a warning light came on 5 minutes after leaving dealership saying tyres not recognised. Returned the next day to get it rectified
14 December 2024
The sales staff, the service staff and the service staff are all wand very welcoming whenever you enter the showroom
13 December 2024
Perfect
12 December 2024
Straight forward, drive into the sheltered bay and someone comes straight over to deal with you and takes you to the receptionist who completes all paperwork
12 December 2024
Service was good, I was updated every day on the car progress.
11 December 2024
Craig was really informative and welcoming.
11 December 2024
Great customer service which is very rare these days.
11 December 2024
I was very satisfied with the service I received.
11 December 2024
Good stuff
11 December 2024
Service provided was of a high calibre even to the point when a secondary issue had been identified after leaving the service Center they immediately had the car back in to rectify the issue.
10 December 2024
Service assistant Stephanie was very helpful pleasant and made the service experience very pleasant and easy .
10 December 2024
The booking representative and the handler of my car repair on the day of the booking were rude and unpleasant.
10 December 2024
Dealt with promptly and efficiently
10 December 2024
Always friendly and supportive.
10 December 2024
Car was immaculate on pick up
10 December 2024
Good service
10 December 2024
100%. From my first contact when buying my car. I have visited both Sales and the Service Department and staff have been friendly, professional and had great product knowledge.
09 December 2024
Everyone is extremely friendly and helpful.
09 December 2024
Very good. From getting offered a drink when dropping the car off and actually speaking with a service advisor about the work done on the car, then getting walked to the car making sure it was okay.
08 December 2024
Very good communication. Straightforward issue flagged as something requiring further attention. Good application of knowledge and focus on solving issues. Superior service.
08 December 2024
Craig was very helpful and accommodating.
07 December 2024
From driving into the undercover drop of point to being met with the greeting team to Craig the Service assistant,I got well looked after
06 December 2024
Car was not washed prior to being returned
06 December 2024
Completely satirised with the work and how long it took to complete at the weekend.
05 December 2024
No courtesy car
05 December 2024
The work done on the car was professional and seamless. However, the customer service representative (Scott) was poor which resulted in me refusing to take a courtesy car - poor customer manner, unhelpful and abrupt. Very disappointing.
05 December 2024
Very helpful and attentive
05 December 2024
The team were informative and efficient and I was delighted to be able to work from the premises while my car was being attended.
04 December 2024
Score based on the people.
04 December 2024
Great garage well presentable and staff friendly
03 December 2024
Fast and efficient
03 December 2024
They are quick and efficient. Job spot on
02 December 2024
From start to finish it was very smoothly done. While waiting for the service I enjoyed some lovely cake and coffee. Also Wi-Fi service was available so time passed very quickly.
02 December 2024
Good service
02 December 2024
Polite and efficient. Nothing too much trouble.
02 December 2024
Lee and colleagues were very attentive, professional & polite.
01 December 2024
Carried out service while I waited in the comfortable coffee lounge area
01 December 2024
Very
01 December 2024
Convenient location and good staff
30 November 2024
BMW Hillington is a modern and very impressive garage
28 November 2024
Would have been 5 stars but boot floor was left behind in workshop after my visit. Service manager returned it later that evening.
28 November 2024
When I collected my car, I found it parked on the front courtyard unlocked! Not impressed by this at all. Given the work had been completed the previous afternoon, it's highly likely it sat unlocked overnight.
28 November 2024
Excellent experience especially with the video of all the checks getting done.
27 November 2024
Good communication and easy drop and pick up.
27 November 2024
Very good experience
26 November 2024
Total rip off
26 November 2024
Only issue was that there was no pick up from home service available - i live around 12 miles from garage
26 November 2024
I'm not normally a fan of Arnold Clark but the BMW dealership in Hillington Glasgow were exemplary. They were efficient and professional and carried out the work on time. I was impressed with the service I received.
26 November 2024
Satisfied
25 November 2024
Good service
25 November 2024
Nice competent people.
25 November 2024
Exceptional customer service
25 November 2024
Everyone was very helpful, friendly and professional
24 November 2024
Waiting area very comfortable to continue with work. whiilst waiting for car, environment warm, clean with hot / cold drinks, staff on hand to check if their was anything that I required to make my wait stress free.
24 November 2024
Service staff and customer greeter were lovely and welcoming, very professional. Low score due to salesman, enquired about an upgrade, salesman wasn't interested and walked away. No follow up, poor, pathetic. Typical Arnold Clark sales mentality.
24 November 2024
Courtesy of staff, pleasant surroundings. Work carried out in a timely fashion.
24 November 2024
Fitted me in when I had booked the wrong garage !
23 November 2024
Your customer service is a disgrace
22 November 2024
Lovely staff very quick and efficient and so nice to deal with
22 November 2024
I can honestly say with over 30 years of BMW ownership this is by far the best experience I've had . From the fantastic showroom and set up in the Branch in general to every member of staff from start to finish were spot on with customer service ????
22 November 2024
Ok experience
22 November 2024
The details provided regarding my car issues where great. All well explained and the check was exhaustive.
22 November 2024
Over all very happy
22 November 2024
Team are fantastic , very informative and all work carried out very quickly
21 November 2024
Good service with updates on progress.
21 November 2024
Again professional reliable service and good communication
21 November 2024
First-class service from start to finish. Lisa was a joy to work with
21 November 2024
The loan car i was given on my visit on 14 Nov was imo in an unacceptable condition. Lovely car, but the inside of the windscreen was very dirty and I have now means available (ie a microfiber cloth) to clean, my vision was impaired till I got home.
21 November 2024
Arnold Clark helped to resolve a warranty issue that had been dragging on with BMW.
21 November 2024
Because all your company was interested in was selling add ons . Never use Arnold Clark again as profit is more important than your customers satisfaction
20 November 2024
The brand new wheel that was fitted was a damaged piece.
20 November 2024
After dealing with another branch for the same fault 3 times they were unable to resolve the problem, Glasgow got it resolved on the first visit
20 November 2024
I was extremely disappointed that my car was in for "serious recall" and I was not provided with a courtesy car unless I paid £20 per day. This is not acceptable as i was without a car for 2 days!
19 November 2024
I get a warning message when i put the car into reverse. It says parking restricted, when i press clear message the reversing camera displays and everything works as normal. They asked me to commit to an inspection for £180 if BMW agreed warranty the
18 November 2024
Booking process good, helpful that you were able to drop me at the airport, service advisor slow to attend on my arrival despite me advising that I was short of time.
18 November 2024
Fixed the issue quickly
18 November 2024
Same comment as above your agent Craig outstanding
18 November 2024
Comms great Collection superb Updates excellent Car returned and cleaned.
18 November 2024
Outstanding Service.
18 November 2024
Turnaround time was longer than expected and previously agreed , several cars booked in for the same time slot , collection time was 2 to 3 hours longer than notified , for a basic non complicated service .
18 November 2024
Always available for anything required
18 November 2024
Customer service was spot on
18 November 2024
All staff involved have been very attentive in regard to the matter. The dealership keeping me mobile whilst my car has been in the workshop.
18 November 2024
Genuine parts, bmw trained technicians nice environment while waiting
18 November 2024
Very stratified the service was good and everything i asked for was done correctly. Lisa was very helpful and polite.
18 November 2024
Price got charged was more than quoted and should have covered under warranty
18 November 2024
Excellent customer service
18 November 2024
Drop off and pick up hassle free and given a complimentary winter kit.
17 November 2024
Delighted. All the staff were very helpful and friendly
17 November 2024
Oil light still on when I came to collect vehicle despite service being done. I had to wait extra time after being told my vehicle was ready for pick up.
16 November 2024
Looked after and was given a free can of coke, amazing
15 November 2024
Great service.
14 November 2024
Warranty issues were not only not addressed but it would appear the dealership had no intention of completing any assessment or fullfilling BMWs responsibility. Additionaly the service was not all completed. I was only told this on pick up.
14 November 2024
Unfortunately, despite paying for diagnostic and repair services the drivetrain issue remained.
13 November 2024
Kept up to date through out the day. Exceptional experience.
13 November 2024
Service was first class from the minute I arrived. Very friendly and helpful staff.
13 November 2024
Really good service all round. Customer service reps very helpful and communicative.
13 November 2024
I got some work done under warranty, however received a bill for £180. When I explained to the advisor she said that my money would be refunded immediately, and it was.
13 November 2024
Great service from start to finish.very professional
12 November 2024
The service was carried out quickly and efficiently and all the staff were so helpful.
12 November 2024
No temporary replacement car, while my car was getting repaired. This used to be standard practice.
11 November 2024
Robert Gardiner services manager went out of his way to help
11 November 2024
Good team professional and caring dealt with and all recall and service actioned on the day
11 November 2024
The work carried out was satisfactory.
11 November 2024
Done promptly and professionally.
11 November 2024
very satified overall.
11 November 2024
Very professional and kept me up to date throughout
11 November 2024
Perfectly satisfied as I expected.
11 November 2024
Excellent communication and service
11 November 2024
From the sales team to the service team I was well looked after and made a priority due to my job occupation and the need for my car. The service was absolutely exceptional.
09 November 2024
Very happy with the service in hillington the people we're great had no problems very helpful
09 November 2024
Great team
08 November 2024
The staff were excellent. Taylor talked me through the recall work, organized a pick-up & drop-off at Braehead shopping centre (which was very efficient) and the work was done very quickly.
08 November 2024
Car was booked in to have part replaced on the Friday but part was not delivered to garage until the Saturday and work not completed until the Monday so I did not have my car for 4 days rather than the planned 1 day.
07 November 2024
Again great service, loved the drop of and pick up service.
07 November 2024
Everything was complete in a timely manner and was kept updated through the full process. The customer service was the best I have experienced.
06 November 2024
Quick service and professional and really good communication
06 November 2024
The job was done effectively and efficiently and all is working as it should be
06 November 2024
My car was in to have a tyre changed (by appointment), I was told this would take just over an hour. It took 3 hours. It impacted my work as I had to cancel meetings at short notice. Windscreen wiper problem was not fixed despite me asking.
05 November 2024
Very helpful
04 November 2024
Job done well
04 November 2024
Everything brilliant
04 November 2024
Done the recall work and they found a couple of other faults with the car so well done . And I got some free bmw stufff
04 November 2024
Service desk person was very helpful
04 November 2024
Stephanie at the reception talked me though the work requirements and updated me with the ongoing work
04 November 2024
You lose one star because not much care had been taken with the wash and no valeting had taken place.I felt that more care would have been taken with a newer car. Experience has taught me, never underestimate a clients spending power.
03 November 2024
Initial visit, I put my car in for electrics on the driver door. I was advised I needed tyres and brake pads on top of this. I went ahead with all the work to be completed. I left the branch once the car was "fixed"... cont.. in next box
03 November 2024
Service was brilliant cannot be faulted
03 November 2024
Very helpful
31 October 2024
Always room for improvement
31 October 2024
I asked for a look at my car finance and service, staff couldn't be more helpful.
31 October 2024
Good service but had to chase up invoice for work and car model is still incorrect 520d instead of 530d
31 October 2024
I have had a lot of services before but this was the smoothest customer focused service I've ever had
31 October 2024
Arnold Clark Glasgow (mark) treated me with the utmost respect and professionalism throughout. It was a good experience unlike having to be exposed to Douglas park and their total disrespect for customers and providing a sub standard service
30 October 2024
Excellent
30 October 2024
Mechanic was friendly and informative
30 October 2024
Work carried out the same day.Dropped car off in morning and collected late afternoon.
30 October 2024
No complaints at all
28 October 2024
No issues , excellent service
27 October 2024
Stephanie at service is always lovely, polite, friendly and gets things done without hesitation.
26 October 2024
All staff friendly and attentive, could not complain about anything.
26 October 2024
Staff friendly and kept me informed
26 October 2024
Ordered a loan car, but it wasn't available, so had to wait in the showroom
26 October 2024
They were efficient and polite
25 October 2024
Being 7 months pregnant, the team managed to get me booked in quickly to resolve the recall issue that I had received which I really appreciated.
25 October 2024
Simple and effective
17 January 2025
5 stars! I had issues with my V5 over Christmas and Andrew kept in touch with me to get me my car as soon as I had all the relevant paperwork, which relieved the stress as I was on a deadline for previous car finance.